Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Those with a fear of height,
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
People with disabilities,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
Those who are unable to set user safety systems,
Vialand Carousel
Suitable for guests who are able to walk.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride is not suitable for use by those who are unable to set user safety systems.
Vialand Once Upon A Time Istanbul
Suitable for all our guests.
Vialand Cloud Express
Suitable for all our guests.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Smoking while waiting in queue or during the journey is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Vialand Bold Drivers
Suitable for guests between 100 cm - 130 cm in height.
During the tour, you are required to wait for your children and not to leave the ride.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Those with heart problems or mental disorders that prevent them from controlling their movements,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride is not suitable for use by those who are unable to set user safety systems.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Vialand Stunt Cars
Suitable for our guests between 90 cm - 150 cm in height.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements.
People with disabilities,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride is not suitable for use by those who are unable to set user safety systems.
Vialand Water Coaster
You must be at least 121 cm in height.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
People with disabilities,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride is not suitable for use by those who are unable to set user safety systems.
Vialand LSM Thrill Roller Coaster
Suitable for guests between 140 cm - 196 cm.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
People with disabilities,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride is not suitable for use by those who are unable to set user safety systems.
Vialand Boat Dark Ride
Suitable for guests who are able to walk.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
People with disabilities,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride is not suitable for use by those who are unable to set user safety systems.
Vialand Magic Room
Suitable for all our guests.
Rapid Ride
You must be at least 100 cm in height.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
People with disabilities,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride is not suitable for use by those who are unable to set user safety systems.
Vialand Jet Ski Ride
You must be at least 100 cm in height.
Do not allow your children between 100 cm - 130 cm to embark unattended.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
People with disabilities,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride is not suitable for use by those who are unable to set user safety systems.
Vialand Fire Rescue
Guests between 80 cm – 105 cm can use it with their parents.
Pay attention to all warnings for your safety.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements.
Those with mobility problems,
The ride cannot be used by those who are unable to set user safety systems.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Vialand Family Coaster
Guests between 100 cm – 140 cm can use it with their parents.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride cannot be used by those who are unable to set user safety systems.
Vialand World Tour Boat Ride
Suitable for guests who are able to walk.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Pregnant women,
Children who are scared,
Those with heart problems or mental disorders that prevent them from controlling their movements,
People with disabilities,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride cannot be used by those who are unable to set user safety systems.
Vialand Mini Tower
Suitable for our guests between 90 cm - 140 cm in height.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride cannot be used by those who are unable to set user safety systems.
Vialand Mini Mini Bus
Suitable for our guests between 80 cm - 105 cm in height.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Those with heart problems or mental disorders that prevent them from controlling their movements,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride cannot be used by those who are unable to set user safety systems.
Vialand Fun Farm
Guests between 80 cm – 105 cm in height can use it with their parents.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride cannot be used by those who are unable to set user safety systems.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Vialand Family Swinger
You must be at least 120 cm in height.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride cannot be used by those who are unable to set user safety systems.
Vialand King Kong Ride
You must be at least 90 cm in height.
Do not allow your children between 90 cm - 130 cm to embark unattended.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
People with disabilities,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride cannot be used by those who are unable to set user safety systems.
Vialand Children On Air
Suitable for guests between 81 cm - 130 cm in height.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride cannot be used by those who are unable to set user safety systems.
Vialand Family Roller Coaster
You must be at least 120 cm in height.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
People with disabilities,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride cannot be used by those who are unable to set user safety systems.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Vialand Aladdin
Suitable for guests who are 107 cm and above in height.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride cannot be used by those who are unable to set user safety systems.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Those who have recently undergone surgery,
Those who are unable to set user safety systems,
Vialand Story Tree
Suitable for all our guests.
Vialand Waterfall
Suitable for all our guests.
Vialand LSM Thrill Roller Coaster Stage
Suitable for all our guests.
Vialand Amphitheatre
Suitable for all our guests.
Vialand Chateau
Suitable for all our guests.
Vialand Ayı ile Sincap
Suitable for every guest who is able to walk.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride cannot be used by those who are unable to set user safety systems.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Vialand Bumblebee
Suitable for guests who are 132 cm and above in height.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride cannot be used by those who are unable to set user safety systems.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Vialand 360 Plus
Suitable for guests between 140 cm - 200 cm.
Remain seated until the vehicles come to a complete stop.
Keep your hands arms inside the vehicle at all times.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
The ride cannot be used by those who are unable to set user safety systems.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Vialand BOUNCING KANGAROO
Suitable for guests who are 140 cm and below in height.
Pay attention to all warnings for your safety.
Make sure to turn off all user safety systems.
Only those in good health can use this ride.
Smoking while waiting in queue or inside the ride is strictly prohibited.
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Pregnant women,
Those with heart problems or mental disorders that prevent them from controlling their movements,
Those with heart, back, neck or spine problems,
Those with mobility problems,
Those who have recently undergone surgery,
Those who are unable to set user safety systems,
It is forbidden to board with food and beverages.
Our customers are responsible for the safety of all personal belongings that may fall or be lost.
Vialand Theme Park Rules
1. All visitors must have a valid daily ticket or Vialand Card to enter the park. Entry is not permitted without a valid daily ticket or Vialand Card. A valid ID or passport must be presented during the ticket purchase process.
2. Visitors must keep their entrance tickets/cards with them until the end of their visit.
3. A daily ticket or annual card grants access to all park attractions for the entire day. Additional services such as carnival games, souvenirs, food & beverages, photo services, and Fast Pass wristbands are not included in the ticket price and require separate payment.
4. 4) Theme park tickets, cards, and package-included products/services are non-transferable and non-refundable. Unused tickets can only be rescheduled for a different date.
5. Visitors under 15 years old must be accompanied by an adult. The accompanying adult must be at least 18 years old.
6. Tickets/cards obtained through social media campaigns, events, or fair organizations cannot be sold or resold via social media or online sales platforms. Tickets or cards found to be resold in violation of park rules will be canceled.
7. Bringing food, alcoholic, or non-alcoholic beverages into the theme park is not permitted. Guests under the influence of alcohol or drugs are not allowed to use entertainment units. Visitors found violating this rule will be removed by the theme park management.
8. Weapons, sharp objects, explosives, and other hazardous materials are strictly prohibited. Items such as frisbees, balls, scooters, skateboards, bicycles, and roller skates, which may endanger guests or disrupt pedestrian traffic, are not allowed.
9. For the safety of all visitors and pets, animals are not permitted in the theme park.
10. Frisbees, balls, and similar objects that could endanger guests or obstruct staff, as well as scooters, skateboards, bicycles, roller skates, and other equipment that may disrupt pedestrian traffic, are not permitted in the park.
11. Smoking is only allowed in designated areas, and violations are subject to penalties under Law No. 4207 and related regulations. Vialand Theme Park Management or the person(s) authorized by the management has the right to prevent visitors from entering the park and/or remove them from the park in cases of theft, aggressive behavior, violation of park rules, failure to follow the queue order, or any actions that jeopardize the peace and security of Vialand Theme Park due to non-compliance with the specified security rules.
12. All photographs, videos, and audio recordings taken by visitors are for personal use only. Any commercial use, reproduction, or production of these materials for commercial purposes is strictly prohibited without written permission.
13. For security reasons, the theme park is monitored by a camera system at all times.
14. Safety and comfort restrictions apply to all attractions, including limitations based on health status, weight, height, age, and the need for a companion.
15. In addition to these, special restrictions are indicated on rule signs and enforced by park staff. Visitors are responsible for adhering to and complying with these restrictions.
16. All visitors must be in good health and free from medical conditions that could pose a risk. If you have any concerns regarding mental, physical, or chronic health conditions, please consult a medical professional before visiting.
17. For detailed information on accessibility, please refer to our Disability Policy on our website or contact our call center before purchasing tickets/cards for disabled guests. 0850 210 85 63
• Guests with disabilities must enter the theme park with a companion.
• For any questions, visitors should contact the call center or the park infirmary before joining the waiting line.
• Ride attendants may prevent a disabled guest from riding if there is a clear risk to their health.
• Companions are fully responsible for their decision to allow the disabled guest to ride, considering physical abilities, safety signs, ride assessments, and inherent risks.
• If assistance is required for seating or exiting a ride, staff may provide support but are not authorized to lift the guest due to a lack of training in safe lifting techniques for specific disabilities.
18. Visitors with conditions such as pregnancy, heart disease, back or neck issues, recent stitches, or high blood pressure should not use the rides. Vialand Theme Park is not responsible for any crises, illnesses, or panic attacks experienced after using the rides despite having the above-mentioned medical conditions, and guests will be liable for any resulting damages.
19. Entertainment units always carry a certain level of risk. By participating, you acknowledge and accept these inherent risks that a reasonable person should be aware of. Visitors must consider these risks and behave responsibly while using the entertainment units. It is essential to follow all written warnings, restrictions, and verbal instructions provided by the staff.
20. For safety reasons, using selfie sticks, mobile phones, cameras, or similar devices on Vialand Theme Park rides is strictly prohibited, as dropped items could harm others.
21. Visitors are responsible for their valuables, and the park is not liable for any lost or stolen items. Locked lockers are available for rent to store personal belongings securely.
22. Vialand Theme Park Management may change the working hours of the Theme Park or related areas, close the Theme Park, and/or temporarily restrict guest access to any part of the park. Additionally, it may suspend entrances if necessary, without prior notice, and without providing refunds or compensation.
23. The operation of entertainment units in Vialand Theme Park may be affected by weather conditions and maintenance activities. During the day, visitors can obtain information from Theme Park staff regarding attractions that are closed due to technical maintenance. Guests are not entitled to a ticket refund for attractions that are temporarily or permanently closed during the day due to adverse weather conditions or technical maintenance.
24. The following activities are strictly prohibited in Vialand Theme Park:
• Selling goods or services within the park without prior approval from Theme Park Management.
• Distributing any form of written or printed materials without authorization.
• Conducting unauthorized demonstrations, meetings, or similar activities.
• Displaying flags, banners, posters, or similar materials containing emblems or symbols for protest or celebration purposes.
• Engaging in any activity that disrupts the safety, comfort, or peace of other guests.
• Carrying out any actions that interfere with the proper operation of the Theme Park.
• Guests who are required to carry weapons or similar items due to their duties are strictly prohibited from using the entertainment units.
All guests entering Vialand Theme Park are considered to have read and accepted the Vialand Theme Park General Rules.
Vialand Theme Park reserves the right to modify all terms and conditions at any time without prior notice.
Vialand Parkur Rules
1. The use of all the rides in Vialand Parkur is subject to a separate fee.
2. Our guests who will use the ride do not need to pay an entrance fee if they buy the ride ticket.
3. Fairground games, dryers, souvenirs, catering and photo services are not included in the ticket price and subject to separate fees.
4. Vialand Parkur tickets cannot be returned.
5. The operation of the amusement rides in Vialand Theme Park may be affected by weather conditions and maintenance works. During the day, you can get information from the relevant Parkur staff about our rides in Vialand Parkur that are closed due to technical maintenance.
6. It is forbidden to bring food, alcoholic or non-alcoholic beverages into the Vialand Parkur area.
7. It is forbidden to bring flammable substances, weapons, sharp and explosive objects to Vialand Parkur.
8. Pets are not allowed in Vialand Parkur.
9. It is forbidden to bring objects such as frisbees, balls and similar objects that may pose a danger to guests and/or an obstacle to attendants, as well as scooters, skateboards, bicycles, roller skates and similar equipment that may affect pedestrian traffic.
10. The penal action for violations in areas where smoking is prohibited is specified in accordance with the Law No. 4207 and Relevant Laws.
11. Vialand Parkur Management or other person(s) authorized by the management has the right to prevent the entry of guests to the park and/or remove them from the park due to theft, aggressive behavior, violation of all park rules, queue-jumps, and in case the peace and security in Vialand Parkur is jeopardized as a result of non-compliance with specified security rules.
12. All photographs, video and audio recordings taken by you are for your private use only. It is strictly prohibited to use, reproduce or produce them for commercial purposes without our written permission.
13. For security reasons, our park is surveilled by a camera system.
14. Amusement rides always involve a certain amount of risk. By your participation, you accept the inherent risks that a person with common sense should be aware of. When using the amusement rides, you should consider this a decision-making exercise and behave properly. You must comply with the written warnings and restrictions in the rides and the verbal warnings of the staff.
15. Companions are responsible for persons they keep company and guests under the age of 15 are now allowed to enter the park alone. Companions of a guest under 15 years of age cannot be under 18 (eighteen) years of age.
16. For your safety and comfort, all rides have limitations such as health status, weight, height, age, and the need for a companion.
17. Guests must be in good health and free from any potential medical conditions. Seek medical advice if you are experiencing uncertainty, mental, physical or chronic health problems. For our disabled guests, please refer to our Disability Policy on our website or get information from the call center via 0850 210 85 63.
18. Guests must not suffer from heart diseases, back, neck/nape discomfort, stitches not removed, and high blood pressure.
19. Additionally, special restrictions are indicated on the rule signs and are checked by the attendants. Please observe and comply with these restrictions.
20. It is recommended to wear shoes suitable for Vialand Parkur.
21. Tickets must be original, have the date of issue on them and be submitted before such date. Attendants may request IDs and matching signatures, when necessary. Keep your ticket/invoice with you until the end of your visit. Legal action will be taken against counterfeit tickets or fraudulent use.
22. Guests are responsible for their personal belongings. Storage lockers are available for a fee.
23. Users with long hair must tie back their hair and not untie until the end of the activity.
24. Users are not allowed to install or uninstall the safety equipment. It will be installed and uninstalled by trainers in charge.
25. In addition to mobile phones, watches, and personal belongings, necklaces, bracelets and rings with stones must be removed.
26. Users must inform the attendants about things they should know about their health status.
27. As a safety precaution, the use of selfie sticks is prohibited in the Vialand Parkur rides in case the selfie sticks are dropped and may cause harm to the guests in the vicinity.
28. Sold tickets cannot be transferred to another person or resold.
29. Tickets gifted in social media offerings and event and fair organizations cannot be sold to another person for money or offered for sale via social media channels and online. Such tickets are canceled.
30. Vialand Parkur may change the Terms of Service at any time, without any prior notice, and such changes shall take effect on the date of publication on the Internet Address. Guests must read the up-to-date Terms of Service published entirely on www.vialand.com before their entrance to Vialand Parkur. The Terms of Service applicable on the date of entrance shall apply to each guest of Vialand Parkur.
DISABILITY POLICY
1. Our disabled guests are required to enter the Theme Park with their companions.
2. The companion must observe the whole embarkment to assess the suitability of the disabled guest and comply with all the signs. In case of any doubt, the person must not be allowed. Attendants cannot assess the suitability for embarkment but they can assess the suitability for embarkment restrictions and make a decision based on physically visible features.
3. Individuals who prove they have a disability of 50% or more with an official document (a document issued by the relevant government agencies: Prime Ministry Disability card or White Card) can enter the Theme Park with a discounted ticket.
4. If you have any questions, please contact the customer service or the park infirmary before queueing.
5. The companions of the persons concerned assume full responsibility for the decision to board, taking into account the physical capabilities of their dependants, safety signage, the assessment of the nature of the trip and inherent risks of riding the amusement devices.
6. In cases where companions have to assist the disabled person to sit up and down, the staff member on duty may assist but is not authorized to lift the disabled person because he or she is not familiar with safe lifting techniques depending on his/her disability.
7. The attendant may prevent the disabled person from boarding if there is an evident risk to their health.
8. Restriction rules were revised on January 1, 2019 and are subject to changes without notice.
TICKET RULES
1. Your ticket is only valid for Vialand Theme Park. Guests must keep this ticket with them for the period of time the ticket is valid.
2. Tickets must be original, have the date of issue on them and be submitted before such date. Attendants may request IDs and matching signatures, when necessary. Keep your ticket/invoice with you until the end of your visit. Legal action will be taken against counterfeit tickets or fraudulent use.
3. With Vialand Theme Park daily entrance tickets, you can benefit from all rides in the park throughout the day. However, fairground games, dryers, souvenirs, catering and photo services are not included in the ticket price and subject to separate fees.
4. Vialand Theme Park tickets cannot be refunded or canceled.
5. Vialand is not responsible for lost tickets.
6. Sold tickets cannot be transferred to another person or resold
7. For tickets supplied from different institutions, agencies, and persons other than Vialand's own sales channels and the institutions and agencies with which Vialand cooperates, our guests are excluded from the scope of services such as assurances, ticket changes, and insurance offered by Vialand. Theme park authorities have the right to confiscate the ticket if the above-mentioned issue is detected.
8. You can re-enter the Theme Park with a re-entry seal
9. For pregnant women, a free ticket will only be issued if it is determined that the pregnancy prevents her from using the ride (on the Theme Park day), the operations department will decided whether or not to issue this ticket.
10. In case of price differences arising from deals and discounts, it is not possible to change the ticket unless the terms of the deal and discount allow.
11. Vialand reserves the right to offer deals at any time. Our guests, who have purchased tickets in advance, are not entitled to claim the price difference that arise between the price of the purchased ticket and the price of the ticket on the deal.
12. The limitation on the number of tickets for children or infants that can be selected with each full or 60+ ticket is 3.
13. If a ticket for children or infants is purchased with a full ticket, at least one of the purchasers of two full tickets must be 18 and above.
14. At least 1 person in families, student groups and other groups must be above 18.
15. Tickets gifted in social media offerings and event and fair organizations cannot be sold to another person for money or offered for sale via social media channels and online. Such tickets are canceled
16. Those between 0 - 3 are not Charged!
TICKET CHANGE RULES
1. Only the date can be changed on the ticket. Return processes and rules do not apply to change of other information.
2. There are strictly no changes possible after the ticket date has expired.
3. Tickets purchased online or via the call center but not printed may be changed until 3 pm on the date of purchase via the call center and the online purchase.
4. Tickets purchased from the ticket offices or mobile ticket offices may not be changed online. In order to make the change, it is necessary to apply to our call center or the Theme Park ticket offices until the ticket date at the latest.
5. When a higher priced ticket is exchanged for a lower priced ticket, the price difference will not be refunded. If the ticket is changed to a ticket with a higher price, the difference will be charged. When you want to change the tickets purchased at the discounted price, the prices on the newly selected ticket date are valid, so the difference is collected.
6. For all printed ticket changes, the receipt or invoice must be physically returned to the ticket office along with the ticket. Unreturned tickets will not be refunded.
7. Printed tickets can only be changed at the ticket offices until the ticket date.
PROMOTIONAL TICKET SPECIAL RULES
In addition to the general rules mentioned above, the following special rules apply to PROMOTIONAL TICKETS.
1. Discounted ticket classes do not apply to promotional tickets.
2. Promotional prices do not apply to group sales.
3. The number of daily promotional tickets offered for sale is limited to quota.
4. Vialand reserves the right to offer deals at any time. Our guests, who have purchased tickets in advance, are not entitled to claim the price difference that may arise between the price of the purchased ticket and the price of the ticket on the deal.
5. In case of price differences arising from deals and discounts, it is not possible to change the ticket unless the terms of the deal and discount allow.
GROUP RULES
1. Guests who benefit from group discounts when buying the tickets must enter as a group.
2. Group discounts do not apply to promotional tickets.
3. At least 1 person in families, student groups and other groups must be above 18.
PRIVACY POLICY
By agreeing This Privacy Policy, you acknowledge that you have been informed about the processing of your personal data and you consent to the use of your personal data as specified herein.
This Privacy Policy includes the terms and conditions regarding the collection, use and processing of the personal data shared with Vialand by the Mobile application users ("Data Owner") during the operation of the Vialand Mobile application by Vialand Eğlence Hizmetleri A.Ş. ("Vialand").
What Data Do We Process?
Your personal data processed by Vialand is categorized as specified below in accordance with the Law on the Protection of Personal Data (Law). Unless otherwise explicitly stated, the term "personal data" shall include the following information within the scope of the terms and conditions provided under this Privacy Policy.
Marketing Information: information such as users' time of application use, devices used, operating system versions, device information, reports and assessments showing your habits and likes, targeting information, cookie records, etc. (information will be tracked and stored from the Google developer panel.)
The data anonymized within the frame of the articles 3 and 7 of the Law will not be considered as personal data in accordance with the provisions of the aforementioned law and the processing activities regarding this data will be carried out without being bound by the provisions of this Privacy Policy. Regarding applications on whether your data is processed or not, see Vialand Personal Data Processing and Protection Policy (PDP Policy).
What is the Intended Use of Your Personal Data?
Your personal data you share with Vialand may be used in order for you to benefit from the services provided through the mobile application, to improve the services offered by Vialand and through the Site, to carry out commercial activities, including the introduction of new services and to provide you with the necessary information in this direction, to determine and implement commercial and business strategies, to ensure the legal and commercial security of Vialand and persons who have a business relationship with Vialand, and to provide you with the necessary information in this context and to fulfill the obligations arising from the emergence of these obligations.
Vialand may also process and share personal data with third parties in accordance with the Articles 5 and 8 of the Law and/or in the presence of exceptions in the relevant legislation without obtaining your consent as the Data Owner. These cases are primarily as follows:
It is explicitly stipulated by law,
It is mandatory for the protection of the life or physical integrity of the person who is unable to disclose his/her consent due to actual impossibility or whose consent is not legally valid,
It is necessary to process personal data, provided that it is directly related to the establishment or performance of any contract between the Data Owner and Vialand,
It is mandatory for Vialand to fulfill its legal obligations,
It has been made public by the Data Owner,
It is mandatory to process the data for the establishment, use or protection of a right,
It is mandatory to process the data for the legitimate interests of Vialand provided that the fundamental rights and freedoms of the Data Owner are not damaged.
Vialand may use cookies and process data with the purpose of processing it within the scope of the analysis services offered by third persons and transfer it to third persons to be used only to the extent such analysis services require. Mentioned technical communication files are small text files the Site sends to the Data Owner's browser to be stored in the primary memory. A technical communication file stores the status and preference settings regarding a web site and makes the use of the Site more convenient in this sense. A technical communication file is designed to acquire statistical information about how many people use internet sites in a time-proportional way, for what purposes and how many times a user visits internet sites and how long he/she stays on the site, and to help ads and contents be created dynamically from custom-designed user pages, and is used for these purposes. A technical communication file is not designed to extract any other personal data from the primary memory. Most browsers are initially designed to accept the technical communication file, but users can always change the browser settings to prevent the technical communication file from being received or to warn when the technical communication file is sent.
Who Can Access Your Data?
Vialand may transfer it to the law firm from which it gets services, domestic or foreign business partners and cloud servers and authorized public institutions and organizations.
As the Data Owner, you hereby undertake your information subject to this Privacy Policy is complete, accurate and up-to-date and that you will update it immediately in case of any changes to this information. In case of your failure to provide up-to-date information, Vialand will have no responsibilities whatsoever.
As the Data Owner, you hereby declare that in the event that you make a request to result in Vialand being unable to use any of your personal data, you may be unable to properly benefit from the operation of the Mobile application and that the entire responsibility which may arise in relation thereto will lie with you.
How Long Do We Store Your Data?
Your personal data you have shared with Vialand is stored for the period of time required by the purposes within the scope of this Privacy Policy and for the terms of limitations of Vialand as specified in the relevant regulations. Your aforementioned personal data may, furthermore, be stored for a limited period of time for the purpose of defense as may be necessary within the scope of any possible disputes between you and Vialand.
How Do We Secure Your Data?
Under the conditions specified in the relevant regulations or as set forth in this Privacy Policy, Vialand shall take necessary technical and administrative measures and have necessary inspections carried out in order to ensure that
personal data is not processed illegally,
personal data is not accessed illegally and
personal data is preserved
considering proper conditions and expenses/with the purpose of ensuring minimum level of security.
Additionally, Vialand does not disclose to others or use for the purposes other than processing the person data it obtains from you in violation of the provisions of this Privacy Policy and the Law on the Protection of Personal Data.
What are the permissions requested from the Data Owner?
Data Owner/User Permissions are the permissions required to be confirmed by the User and obtained without confirmation for the application properties to function in compliance with the device. Within this scope
Storage Permission: This permission allows the application data to be stored in the memory of the device.
Push Notification Permissions: This is a permission granted by the user to be able to receive a new message within the application instantly.
Trademark and Copyright:
Unauthorized use, reproduction, duplication, storage of elements of the Vialand Mobile (including but not limited to the design, text, image and all other codes of the Mobile Application) registered to Vialand Eğlence A.Ş., and all other wrongful acts shall result in the responsibility of the user pursuant to the Decree Law No. 556 on the Protection of Trademarks, Law No. 5846 on Intellectual and Artistic Works and other relevant regulations. By agreeing to this Privacy Policy, Users accept, declare and undertake to act in accordance with the rules on the use of the trademark and logo of Vialand Mobile.
VIALAND FAST PASS RULES
1. Fast Pass wristband is not VIP but only a queue area devised to make you save time. All the rules and limitations applicable within the park and other rides also apply to this area.
2. 4 people are let in from the Fast pass queue for each round.
3. It does not grant the right to select seats in the rides.
4. Fast pass wristbands are valid for one day.
5. Fast pass wristbands cannot be resold or returned.
6. Fast pass wristbands only give short queue priority.
7. Fast pass wristbands are valid for one guest.
How does fast pass work
1. Buy your FAST PASS wristband from our points of sale.
2. Please go to the ride for which you would like to use the FAST PASS service.
3. Move to the queue area of the ride marked FAST PASS.
4. A limited number of guests with the FAST PASS wristband are allowed in the rides.
5. When it is your turn, show your FAST PASS wristband to the operator.
VIALAND ANNUAL CARD USE RULES
1. Vialand Cardholders are obliged to protect their cards
2. Vialand Card is non-transferable, non-refundable and non-resaleable
3. Under no circumstances may the Vialand Card be used by anyone other than the holder
4. If the card is found to be used by someone else, Theme Park staff have the right to confiscate the card, Vialand has the right to cancel the annual pass without refund under these circumstances
5. In case of loss of the card, Vialand Tema Park Guest Relations should be contacted or the Call Center should be called. Replacement of the lost annual card is subject to a fee
6. Vialand Card is valid for 1 year from the date of purchase and provides unlimited entry every day Vialand Theme Park is open during the validity period
7. Vialand Track units and additional services such as souvenirs, cafeteria and restaurant, photo shoots within the Theme Park are subject to additional fees.
8. Vialand Card holders are obliged to present their cards and ID cards if requested by the officials
9. The usage period of the Vialand Card purchased online starts as of the date of purchase
10. Children under the age of 15 who are Vialand Cardholders may enter the Theme Park with a companion at least 18 years old
11. Vialand Cardholders accept that they have read and approved the Theme Park General Rules, all of which are published on www.vialand.com. In case of non-compliance with the rules, Vialand management reserves the right to cancel the card and not allow entry to Vialand
12. Vialand cardholders accept and declare that they are obliged to comply with the Rules in order to use their right of entry
13. Vialand reserves the right to suspend the entrance of the cardholders to the Theme Park for up to 120 days during the year due to weather conditions, maintenance and security reasons and also to limit the number of people who can enter with the Vialand Card on special days(public holidays, concerts, event days, etc.), and the Cardholder is obliged to follow the suspension and limitations that may be applied from the announcement to be made on the website at least 24 hours before the relevant date
14. Our guests who purchase Vialand annual passes are obliged to read and approve all agreements presented to them at the time of purchase (online / box office)
